Refund policy

Once a return request has been placed with Customer Service, it usually takes 5 business days to have the product picked from your place and another 7 days to initiate refund after successful product inspection by the quality check department. Upon arrival at our warehouse, the returned item undergoes a thorough quality inspection, which generally requires approximately 2 days. 

Items Are Eligible For Refund Only When :-

• Damaged item delivered
• Wrong item delivered
• Wrong size delivered

Notes:

1. For wrong product / wrong quantity /wrong size claims product unboxing/ opening video is must, without that claim will not be considered.
2. It should have been communicated within 24-48 hours of the delivery of the product.
3. All product tags intact and in their original packaging
4. Product must be unused
5. Products must be in an unwashed and undamaged condition

The expected payment refund timelines are as below:

Payment Method	Refund Receipt Time
Prepaid orders	15 Business days after successful Quality Check
COD Orders	15 Business days after successful Quality Check

• For Prepaid & COD orders, a refund against the return will be given as in-store credits after deducting return charges of Rs. 99/-
  
• If the order is lost or un-delivered to your preferred location, we will refund the complete order amount, including any shipping charges, if paid online.
• If you return an order that was delivered to you, the shipping/cod charge, if applicable, will not be refunded.

CANCELLATION POLICY:

• If you need to cancel your order, please send us an email at help@indibelle.in within 6 hours of placing the order from Monday to Saturday between 10:00AM- 6 PM.
• Please be advised that some of the orders are shipped almost immediately and it may not always be possible to cancel.
• Any amount paid will be credited after deducting 2% Payment Gateway charges into the same payment mode using which the payment was made.

PLEASE NOTE:

• In case of refunds, we will only refund the product price via Store Credit. Delivery and handling charges will not be refunded.